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Help Center
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Find answers for your Paysos wallet, digital account, cards where available, merchant payments, business tools, security, and developer APIs.
Subject to applicable approvals, availability, product configuration, and partner arrangements.
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Pick a category to get started
Help across wallets, digital accounts, cards where available, merchant payments, business accounts, and APIs.
Wallet
Hold a balance, send and receive money, and view real-time activity.
OpenDigital account
Account details, statements, and money movement in and out.
OpenCards where available
Virtual and physical cards, freeze, PIN, and per-channel rules.
OpenBusiness accounts
Roles, teams, settlements, and business reporting.
OpenMerchant payments
Accept payments in-store, online, by payment link, or by QR.
OpenPricing & fees
How fees work across wallet, accounts, cards, and merchant tools.
OpenSecurity
Login, 2FA, identity, monitoring, and account protection.
OpenDevelopers / APIs
Sandbox, authentication, webhooks, and reference docs.
OpenFrequently asked
Quick answers
Clear answers about Paysos products, availability, fees, and security.
Paysos is a Colombia-wide financial platform being built for digital wallets, digital accounts, cards where available, merchant payments, business accounts, and APIs.
Contact support
Talk to the right Paysos team
Choose the support channel that fits your need. Response times depend on availability and product configuration.
Personal support
Help with your wallet, account, identity, or card.
ContactBusiness support
Business accounts, teams, settlements, and reporting.
ContactMerchant support
Payment links, checkout, QR, refunds, and disputes.
ContactDeveloper support
API keys, sandbox, webhooks, and integration help.
ContactCompliance & legal
Regulatory, legal, and compliance-related inquiries.
ContactStill need help?
We're here for every Paysos product
Whether you're a personal user, merchant, business, or developer — reach out and we'll guide you to the right team.
Paysos is not a bank. Services may be provided directly or through licensed partners where applicable.
Disclosure
Paysos provides digital wallet, payment account, card, and merchant payment services designed for regulated financial services in Colombia. Services may be provided directly or through licensed partners where applicable, and are subject to applicable approvals. Paysos is not a bank and does not offer deposit insurance. Card products are issued under applicable network and partner agreements. Specific availability, fees, and conditions vary by product.
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Open your Paysos account.
Wallets, accounts, cards, and payments — built for people and businesses moving money in Colombia's new economy.
Hecho en Colombia · Built with financial-grade security