Personal support
Help with your wallet, digital account, identity, or card.
Contact
Contact
Talk toPaysos.
Contact the right team for wallets, digital accounts, cards where available, merchant payments, business accounts, developer APIs, partnerships, and compliance inquiries.
Colombia-wide presence
BogotáMedellínCartagenaSan AndrésBarranquillaEje Cafetero
Send us a message
Tell us how we can help
This form is a placeholder until live support is enabled.
Hecho en Colombia
Paysos is a Colombia-wide financial platform. Our team works alongside licensed partners across the country to support people, merchants, businesses, and developers.
- hello@paysos.co
Important note
Paysos is not a bank. Paysos services are subject to applicable approvals, availability, product configuration, and partner arrangements, and may be provided directly or through licensed partners where applicable.
Reach the right team
Pick a reason for contact
Six dedicated channels across the Paysos ecosystem.
Business accounts
Roles, teams, settlements, reporting, and account setup.
ContactMerchant payments
Payment links, checkout, QR, settlements, refunds, disputes.
ContactDevelopers / APIs
Sandbox access, API keys, webhooks, and integration help.
ContactPartnerships
Licensed partners, processors, and ecosystem programs.
ContactCompliance & legal
Regulatory inquiries, legal requests, and disclosures.
ContactColombia presence
Built across Colombia
Paysos serves people, merchants, and businesses across the country, with focus areas in every region.
Bogotá
Business, compliance, enterprise
Medellín
Innovation and product
Cartagena
Hospitality and tourism
San Andrés
Travel commerce
Barranquilla
Commerce and logistics
Eje Cafetero
Regional merchants
Get started
Start building with Paysos
Open a Paysos account or explore business tools designed for Colombian companies and merchants.
Disclosure
Paysos provides digital wallet, payment account, card, and merchant payment services designed for regulated financial services in Colombia. Services may be provided directly or through licensed partners where applicable, and are subject to applicable approvals. Paysos is not a bank and does not offer deposit insurance. Card products are issued under applicable network and partner agreements. Specific availability, fees, and conditions vary by product.
Únete a Paysos
Open your Paysos account.
Wallets, accounts, cards, and payments — built for people and businesses moving money in Colombia's new economy.
Hecho en Colombia · Built with financial-grade security